My Computer Tips Refund and Returns Policy 14/10/21

This document sets out our Refunds and Returns policy for My Computer Tips Shop

Used items - General Computer Books & Retro Computer Books

Each book is individually checked for quality, for example are there any ripped pages, marks or stains, and other blemishes.

Each book listing on My Computer Tips will show a list of good and bad points, so you know exactly what you are buying.

As these are used books, there are no returns or guarantees, however a full refund will be offered if your book is not delivered.

Used items - General Computer Items

Used items are Tested and working before being shipped to the customer.

If the item(s) is faulty within the first 14 days, we will either offer you a replacement or refund your money. The 14 day guarantee starts from the day you recieve the item(s).

We will also offer a full refund if your item is not delivered via PayPal

Brand New item(s)

Brand New Items come with a 12 month guarantee. After purchasing the item(s) you have 14 days to change your mind.

If you decide that you no longer wish to keep the item(s)

You must return it to us in it's original packaging. We will then offer you a full refund via PayPal. In this case we cannot refund your postage costs for sending the item(s) back to us.

If the item(s) is/are faulty

We will offer you a replacement. If we do not have a replacement in stock, we will then offer you a full refund. You must return the item(s) to us before we can issue you with a refund via PayPal. We cannot refund your postage costs for sending the item(s) back to us, so in some cases we may ask you to keep the faulty item(s)